Terms and Conditions

Virgin Incentives Gift Card Terms and Conditions

These Terms and Conditions (“Agreement”) apply to the Virgin Incentives Gift Card (hereinafter referred to as the “Gift Card”). Please read these Terms and Conditions carefully as they constitute a legal contract between you, the Cardholder, and Virgin Incentives (“us,” “we,” or “our”). By using the Gift Card, you agree to be bound by the terms outlined herein.


  • “Cardholder” refers to the person who purchased the Gift Card and any subsequent Gift Card holders, whether registered or not.
  • “Denominated Currency” means pounds sterling.
  • “Gift Card” refers to the Virgin Incentives Gift Card issued by Prepay Technologies LTD and distributed by us. Please note that this Gift Card is not subject to the Payment Services Regulations 2009 or the Electronic Money Regulations 2011.
  • “You” and “your” pertain to the Cardholder.
  • We, us or our – EPS and/or Virgin Incentives, a trading name of Virgin Experience Days Ltd of Stamford House, Boston Drive, Bourne End, Buckinghamshire, UK SL8 5YS (Company No.02409444) .
  • “Website” refers to the website located at

Contact Information

Virgin Incentives Gift Card

  • The Virgin Incentives Gift Card is a prepaid payment card that can be used to purchase from a selection of branded gift cards at A comprehensive list of participating brands can be found on our Website. Please note that the Gift Card cannot be used directly with the retailers, and must be swapped at
  • We update our list of participating brands on a regular basis, but are unable to guarantee that the list is accurate and complete. We reserve the right to withdraw or change the range of brands available at any time and without prior notification.
  • The Gift Card is valid for a period of 12 months from the date of purchase or last load.
  • Your Gift Card is not a credit card and is not linked to your bank account in any way. Funds held by us on your behalf are not considered deposits, and you will not earn any interest on the funds loaded on your Gift Card.

Purchasing, Loading, and Activating Your Gift Card

  • Gift Cards can be purchased via our B2B team who can be contacted
    The Gift Card is loaded with funds at the time of purchase. You can load additional funds onto your Gift Card by contacting our customer services

Using Your Gift Card

  • Your Gift Card can be only be used to purchase branded gift cards at
    • Visit
    • Select Redeem Gift Card
    • Select your chosen branded gift card from those available (“Branded Gift Card”) and add this to checkout
    • Enter your details including your email address to receive your link to obtain your Branded Gift Card
    • Enter your Virgin Incentives Gift Card as payment for your chosen Branded Gift Card
    • You will be emailed a SecureLink by our third party service provider (see below for information and terms relating to your use of your SecureLink) entitling you to obtain your Branded Gift Card to be redeemed with the relevant retailer
    • You must have sufficient funds available on the Gift Card to purchase your Branded Gift Card and any remaining funds on your Virgin Incentives Gift card will remain on your Virgin Incentives Gift Card
  • We recommend checking your Gift Card balance via the Website.
  • Some retailer redemption options may be subject to limitations, including specific validity periods or exclusive in-store or online redemption requirements. Please note that these restrictions are beyond our control. However, we provide information for each retailer including a link to their terms and conditions (if they have an online reference to their specific gift card terms).
  • Once you have confirmed your chosen branded e-gift card, it is not possible to cancel so please check carefully before confirming your purchase.
  • Once you have purchased your chosen retailer e-gift card you are bound by the terms and conditions of that brand.
  • We reserve the right to suspend, restrict, or cancel your Gift Card at any time, refuse to issue or replace a Gift Card if we suspect unauthorized or fraudulent use, if you do not comply with these terms and conditions, or in exceptional circumstances that impede the normal operation of the Gift Cards.

Cancellation And Refund Process

  • Purchasers of Virgin Incentives Gift Cards are entitled to a 14-day ‘Cooling-Off Period.’ To claim a refund, please Contract Us with details of your Virgin Incentives Card (including your original order details). A full refund will be issued to the card used for the Virgin Incentives Gift Card purchase. Please Note that once you have used your Virgin Incentives Gift Card to purchase your chosen Branded Gift Card, it is not possible to cancel either your Virgin Incentives Gift Card, SecureLink or Branded Gift Card so please check carefully before confirming your purchase.

Lost or Stolen Cards

  • Virgin Incentives is not responsible for lost or stolen Gift Cards. Treat the Gift Card like cash, and safeguard it accordingly.
  • Report a lost or stolen Gift Card immediately to Virgin Incentives Customer Support by contacting us through the contact information provided on the Virgin Incentives Gift Card Website.

Fradulent Activity

  • Virgin Incentives reserves the right to refuse, suspend, or cancel the Gift Card if we suspect any fraudulent activity or if these Terms & Conditions are violated.

Changes to These Terms and Conditions 


  • We reserve the right to amend these Terms and Conditions at any time. The most recent version will always be available on our Website. If you do not agree to the changes, you will not be entitled to purchase a Virgin Incentives Gift Card.



  • The use of the Gift Card is subject to Virgin Incentives’ Privacy Policy, which can be found on the Virgin Incentives Gift Card Website. This sets out how we will manage and process any personal data you share with Virgin Incentives.



  • If you have concerns or complaints regarding your Gift Card or its management, please contact Customer Services for investigation. We will address your complaints promptly and fairly.

Our Liability to You


We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

  • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
  • Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We’re not responsible for delays outside our control.
  • Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
  • A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.

Other Important Terms 


  • These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
  • The contract created by these terms is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
  • If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
  • We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
  • We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract. If you’re unhappy with the transfer you can contact our Customer Service Team to end the contract and we will refund you any payments you’ve made in advance for products not provided.

By purchasing and using the Virgin Incentives Gift Card, you agree to these Terms & Conditions. Violation of these Terms & Conditions may result in the cancellation or suspension of the Gift Card. Virgin Incentives reserves the right to interpret and enforce these Terms & Conditions at its discretion.


SecureLink Terms

  1. What do these terms cover?

These terms (“Terms”) govern your receipt and use of the Tillo SecureLink received on exchanging your Virgin Incentives Gift Card for a Branded Gift Card.  By clicking on the Tillo SecureLink you will be directed to where you can use your Tillo SecureLink to claim your gift card from the relevant retailer (“Retailer”) to the value of the SecureLink. The domain is owned and operated by Reward Cloud Limited trading as Tillo (Company no. 10051136) (“we”, “our”, “us”, “Tillo”).

By using the Tilo SecureLink you confirm that you accept these Terms as amended from time to time and that you agree to comply with them. If you do not accept these Terms, You should not use the Tillo SecureLink.

We do not guarantee that access to will always be available or be uninterrupted. We therefore recommend claiming your Retailer gift card in a timely manner prior to the Tillo SecureLink expiry date. We may suspend, withdraw, discontinue or change all or any part of the Tillo SecureLink without notice but if we do so will provide an alternative means of using your Tillo SecureLink value.

We are the owner or the licensee of all intellectual property rights in the Tillo SecureLink and in the materials displayed via the Tillo SecureLink. Those works are protected by copyright laws and treaties around the world and may not be used without our permission. All such rights are reserved.

We recommend that you keep a copy of these Terms for future reference. These Terms are only available in English.

If you have any queries, please visit our FAQs here.

  1. How can I use the Tillo SecureLink?

You will have received a communication with the key details of how to use your Tillo SecureLink to claim a Retailer gift card including any additional terms set by the Retailer (such as a maximum redemption value, or the type of products you can obtain using your Retailer gift card). Please check all details carefully before using your Tillo SecureLink.

The Tillo SecureLink has an expiry date after which it cannot be used. The expiry date of the Tillo SecureLink will be displayed on the Tillo SecureLink. We will not replace any Tillo SecureLink or refund any Tillo SecureLink value should it expire before it is used to claim a Retailer gift card. If your Tillo SecureLink has expired you can email to request reactivation of your Tillo SecureLink.

Retailer gift cards obtained using the Tillo SecureLink may also be subject to a separate expiry date, as determined by the relevant Retailer. This will apply to your use of the Retailer gift Card and will be detailed on the Retailer gift card.

Once the Tillo SecureLink has been used to claim a Retailer gift card, the Retailer gift card can not be cancelled and the value cannot be transferred back onto the Tillo SecureLink or otherwise refunded.

The Tillo SecureLink received by you may only be used by you for your own personal use and not for any commercial purposes.

We reserve the right to refuse to accept and may cancel any Tillo SecureLink which we believe has been stolen, duplicated, tampered with or is being used fraudulently or is otherwise suspected to be affected by fraud.

  1. I have an issue, should I contact the Virgin Incentives or the Retailer?

If your Tillo SecureLink is taking longer than expected to process or you have any other problems using your Tillo SecureLink, you should contact Virgin Incentives to check the status of your Tillo SecureLink.

The relevant Retailer is responsible for all matters related to its gift cards including (without limitation) communicating any additional terms related to obtaining the gift card or its use such as maximum redemption value, prices, taxes and delivery costs. All queries related to any Retailer gift card should be directed to the relevant Retailer.

  1. Do we process any of your personal data?

We have provided the Tillo SecureLink to you on behalf of Virgin Incentives and act as a data processor on behalf of Virgin Incentives as data controller. We will use your contact details provided during checkout to deliver the Tillo SecureLink to you.

If you contact us with a query, we will usually collect your name and contact details, because it’s in our legitimate interest to make sure we can properly respond to your query.  We may inform Virgin Incentives that you have contacted us and the nature of your query and any steps taken to address that query.  

We will only retain your personal information for as long as we need it to provide our services to Virgin Incentives unless we are required to keep it for longer to comply with our legal, accounting or regulatory requirements. We may collect anonymised information about your use of your Tillo SecureLink. We use this information to improve our services and to better understand how people use our services.

We store your data in the European Union, primarily in the Republic of Ireland. Whenever we transfer your personal information outside of the UK and the EU, we ensure it receives additional protection as required by law. You can contact us at for more information.

  1. What other terms apply?

We reserve the right to amend or waive any provision of these Terms from time to time.  The Terms applicable to the use of the Tillo SecureLink shall at any time be the terms and conditions accessible via your Tillo SecureLink.

These Terms constitute the entire agreement and understanding between us and you with respect to your use of a Tillo SecureLink.

Any failure or delay by us in enforcing (in whole or in part) any provision of these Terms will not be interpreted as a waiver of our rights or remedies.

We may transfer the benefit of these Terms to any other company in the same group of companies as us. If we assign the benefit of these Terms and Conditions, your rights will not be affected.

If a court invalidates any part of these Terms, the rest will still apply. If a court or other authority decides that some of these Terms are unlawful, the rest will continue to apply.

These Terms are governed by English law. Wherever you live, you can bring any claim against us under these Terms in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring any claim against us in the courts of the country you live in. If you live in Wales, Scotland or Northern Ireland, we can claim against you under these Terms in the courts of the country you live in.  All other claims will be brought by us in the English courts.